Privacy Policy

Last Updated: 10 July 2025

1. Introduction

The Practice Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at thepracticeplatform.co.za and our Services.

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, password, and profile details

• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

• Communication Information: Messages, feedback, and support requests

• Profile Information: Wellness preferences, goals, and personalized settings

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

• Usage Data: Pages visited, time spent, features used, and interaction patterns

• Device Information: IP address, browser type, operating system, and device identifiers

• Cookies and Tracking Technologies: Session data, preferences, and analytics information

• Location Information: General location based on IP address (not precise location)

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmations and payment status

• Analytics Providers: Aggregated usage statistics and performance metrics

• Social Media Platforms: If you choose to connect your social media accounts

3. How We Use Your Information

We use your personal information to:

3.1 Provide Our Services

• Create and manage your account

• Process payments and subscriptions

• Deliver personalized content and recommendations

• Provide customer support and respond to inquiries

• Send service-related communications

3.2 Improve Our Services

• Analyze usage patterns and user behavior

• Develop new features and content

• Conduct research and analytics

• Optimize platform performance and user experience

3.3 Marketing and Communications

• Send promotional emails and newsletters (with your consent)

• Inform you about new features, content, and special offers

• Conduct surveys and gather feedback

3.4 Legal and Security Purposes

• Comply with legal obligations and regulatory requirements

• Protect against fraud, abuse, and security threats

• Enforce our Terms & Conditions

• Resolve disputes and legal matters

4. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on:

• Consent: When you provide explicit consent for specific purposes

• Contractual Necessity: To fulfill our contract with you for Services

• Legitimate Interests: To improve our Services and prevent fraud

• Legal Compliance: To comply with applicable laws and regulations

5. How We Share Your Information

5.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing

• Cloud hosting and data storage

• Analytics and performance monitoring

• Customer support services

• Email and communication services

5.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests

• Protect our rights, property, or safety

• Prevent fraud or illegal activities

• Respond to emergencies involving public safety

5.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest

• Secure servers and databases

• Access controls and authentication measures

• Regular security assessments and updates

• Staff training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you

• Comply with legal obligations

• Resolve disputes and enforce our agreements

• Fulfill legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights Under POPIA

As a South African resident, you have the following rights regarding your personal information:

8.1 Right of Access

You can request access to your personal information and obtain a copy of the data we hold about you.

8.2 Right to Correction

You can request that we correct or update inaccurate or incomplete personal information.

8.3 Right to Deletion

You can request that we delete your personal information, subject to certain exceptions.

8.4 Right to Object

You can object to the processing of your personal information for direct marketing purposes.

8.5 Right to Portability

You can request a copy of your personal information in a structured, commonly used format.

8.6 Right to Lodge a Complaint

You can file a complaint with the Information Regulator of South Africa if you believe we have violated your privacy rights.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website usage and performance

• Provide personalized content and recommendations

• Ensure security and prevent fraud

You can manage your cookie preferences through your browser settings, but some features of our Services may not function properly if you disable cookies.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

Your personal information may be transferred to and processed in countries other than South Africa. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide appropriate safeguards.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website

• Updating the "Last Updated" date

• Sending you an email notification for significant changes

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: info.thepracticplaftorm@gmail.com or rachelkingalchemy@gmail.com 

By using The Practice Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.